Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-06-09
Person
4
5
0
9th June 2022
It is really hard to get a Dr’s App also to get through to the practice
Suggested improvements
Such a good idea to have a member of staff dedicated to help patients I came across her at PAtford house , she helped get my online reinstated also my tablets
9th June 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for posting this positive comment, I am fairly sure you are referring to Paula and she will be delighted to hear this. With your new Systmonline account you will find you can send any non urgent medical queries and non urgent appointments requests to a wide range of admin staff, nursing staff and also Doctors direct. This may help you better whilst phone lines continue to be busy. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-06-08
Person
4
5
0
8th June 2022
I wanted to compliment the service my father received from Paul Draper yesterday. We have had concerns with my father over the weekend and Paul came out to visit my father at home to assess him. My father is used to Paul who regularly take his bloods. Paul was very kind towards my father and spent a while doing his observations. I cannot fault his care and understanding. Paul later phoned me to arrange a face to face appointment with the G.P.
Suggested improvements
I appreciate it was a Bank Holiday weekend but it is still tricky to get through on the phone to a receptionist. Once I did I found the receptionist very helpful.
8th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for posting this positive review, it is welcomed and much appreciated. We shall be sure to bring it to the attention of Paul. We do continue to receive high volume of calls and are sorry for any frustrations this leads to but it is very good to hear that once you are through you found our receptionist very helpful. With best wishes Julie Taylor Patford House Partnership
Beversbrook Medical Centre
2022-06-07
Person
4
5
0
7th June 2022
Always excellent care and helpfulness. Online system is brilliant for getting help, advice and appointments when needed.
Suggested improvements
I personally have no complaints
7th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this positive review, it is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-06-06
Person
1
5
0
6th June 2022
impossible to get an appointment
Suggested improvements
make booking an appointment easier
7th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - We are sorry to hear of your dissatisfaction but thank you for taking the time to raise the issues. If you would like a conversation with our patient experience lead Paula she would be very happy to meet and discuss all patient services that are available to you to help us offer better all round patient services. If you would like to email beversbrook@nhs.net and just ask for Paula to call you she will be happy to engage. With best wishes - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-31
Person
4
5
0
31st May 2022
I do find it very hard to book an appointment
Suggested improvements
I was waiting to go see the Dr a member of staff was helping an elderly lady in the waiting area with Dr Link. A good service 2 others also wanted help with various options
31st May 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to write this review and thank you for observing the patient experience service that Paula was offering to an elderly lady in reception. Paula is really keen to help all patients, if you would like to have a meeting with her sometime soon please just email beversbrook@nhs.net and ask for her to call you - she would be happy to meet with you to ensure you have access to all the options available for appointment booking. With best wishes - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s